How to make or cancel appointments
Do I need to make an appointment?
We kindly request that appointments are made as this allows us to ensure we can allocate a consultant to you, giving you dedication, attention, privacy and advice.
How do I cancel my appointment?
If you wish to cancel your appointment you can call us on 01915108838 or email firstname.lastname@example.org
Please provide us with at least 48 hours notice this helps us to be able to reallocate the slot.
If we are unable to answer the phone please leave us voicemail with your details.
What can I expect at my appointment?
We allocate 2 hours for bridal appointments.
During your appointment we will carry out a personal consultation based on your dream dress ideas.
Our aim always being to help you find your perfect dress.
Who should I bring to my appointment?
We understand that everybody likes to bring family or friends with them.
We kindly request that you bring a maximum of 2-3 guests to your bridal appointment.
Can I bring children?
Children are welcome.
We kindly request that children are seated with a responsible adult for the duration of the appointment.
This is because we have to consider the health and safety aspect for your children to ensure they are safe.
What should I bring to my appointment?
We recommend wearing neutral coloured underwear and a strapless bra if possible as this will give you the best look when trying on dresses.
We kindly ask that no fake tan or heavy make-up is worn for your appointment this is to avoid any transfer on to the dresses.
What dress sizes are available to try on?
We have wedding dresses ranging from size UK8 – UK24 in the boutique.
Our dresses can be ordered in sizes UK2 – UK32.
What are the price ranges of your dresses?
Wedding dresses new to order range from £645 – £1650.
Flower girls dresses range from £45 – £55.
Sale wedding dresses range from £350 – £795.
How do I pay for my chosen dress?
For any ordered wedding dresses or flower girls dresses, an initial payment of 50% of the total order is required.
The remaining balance is payable within 14 days of the arrival of your order.
For any items or dresses purchased from stock the full total is payable the same day.
What types of payment do you accept?
We accept most major personal credit cards and debit cards with the exception of American Express.
Business or corporate cards aren’t accepted.
Payment can also be made in cash.
What happens when my dress arrives?
Once your dream dress arrives we will steam it and checked it over to ensure it is perfect for you.
We will then contact you to let you know the good news and book you an appointment within 14 days to come in and try on your chosen dress.
Once you are happy with your dress and any accessories your balance will be payable and you will take your items home with you that day.
Alteration costs are not included in the price of any item.
These can be carried out by our in house self employed seamstress at an additional cost.
As none of our dresses are made to measure and are based on a standard size, we order the closest size to you to ensue minimal alterations for you.
What do I need to take to my fitting?
You will need to take the shoes you will be wearing with your dress to ensure that we fit the dress to the perfect length.
You will also need to wear any specific underwear you will be wearing so that the dress can be fitted perfectly for you.
How many fittings will I need?
It is usual to have two fittings.
Your first fitting will be approximately 6-8 weeks before your wedding.
During this appointment your dress will be pinned to fit.
At your second appointment your dress will be retried to ensure a perfect fit and make sure you are happy with the changes.
Do I have to have my alterations done by your recommended seamstress?
You are more than welcome to use your own seamstress and are under no obligation to use our recommended alteration service and are more than welcome to source your own.